FAQs
Frequently Asked Questions (FAQ)
Ordering
How do I place an order?
Simply add your selected product to your cart, proceed to checkout, and complete your payment using one of our secure payment methods. Once your order is confirmed, you'll receive a confirmation email.
Can I change or cancel my order?
We begin processing orders quickly to ensure fast delivery. If you need to change or cancel your order, please contact us as soon as possible. While we'll do our best to help, we cannot guarantee changes once processing has begun.
Shipping & Delivery
Where do you ship?
We currently ship to the United States, Europe, the United Kingdom, Canada, Australia, and selected international destinations.
Do you offer free shipping?
Yes! We offer FREE shipping on all orders.
How long does shipping take?
Order Processing: 1–3 Business Days
Estimated Delivery Times:
• United States: 5–12 Business Days
• Europe: 5–12 Business Days
• United Kingdom: 5–12 Business Days
• Canada: 6–15 Business Days
• Australia: 7–15 Business Days
• New Zealand: 5–12 Business Days
Delivery times are estimates and may vary due to customs clearance, weather conditions, holidays, or courier delays.
How can I track my order?
Once your order has been shipped, we'll send you a tracking email with your tracking number and shipping carrier so you can monitor your delivery.
My package is delayed. What should I do?
Shipping delays occasionally occur due to factors outside our control. If your order is significantly delayed, please contact our support team and we'll be happy to assist.
Returns & Refunds
Do you offer a money-back guarantee?
Yes. We proudly offer a 30-Day Money-Back Guarantee on eligible purchases.
How do I request a return?
Simply contact our customer support team with your order number, and we'll guide you through the return process.
When will I receive my refund?
Once your returned item has been received and inspected, approved refunds are typically processed within 10 business days back to your original payment method.
What if my item arrives damaged or defective?
Please contact us within 7 days of delivery and include photos of the damaged or defective item. We'll work quickly to resolve the issue.
Payments
What payment methods do you accept?
We accept major credit and debit cards, as well as additional secure payment methods available at checkout.
Is my payment secure?
Absolutely. All payments are processed through secure, encrypted payment gateways to help protect your information.
Product Questions
Is the product covered by a warranty?
If your product arrives damaged, defective, or has a manufacturing issue, please contact us and we'll review your claim promptly.
Will the product look exactly like the photos?
We make every effort to display our products accurately. However, slight differences in color or appearance may occur due to screen settings and lighting.
Customer Support
How can I contact Flaxon?
Email:
support.flaxon@gmail.com
Business Address:
1001 S Main St, Suite 500
Kalispell, MT 59901
United States
What are your customer support hours?
Monday – Friday:
9:00 AM – 5:00 PM
Saturday – Sunday:
10:00 AM – 2:00 PM
Public Holidays:
Closed
We aim to respond to all inquiries within one business day.
Still Need Help?
If you couldn't find the answer you're looking for, please contact our support team at support.flaxon@gmail.com. We're always happy to help and will respond as quickly as possible.