Refund policy

30-DAY MONEY-BACK GUARANTEE

At Flaxon, customer satisfaction is our priority.

We offer a 30-Day Money-Back Guarantee on eligible purchases.

RETURN WINDOW

You may request a return within 30 days of receiving your order.

RETURN ELIGIBILITY

To qualify for a return:

• Item must be unused and in original condition
• Item must be in original packaging
• Proof of purchase is required

DAMAGED OR DEFECTIVE ITEMS

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Include:

• Order number
• Photos of the item
• Description of the issue

NON-RETURNABLE ITEMS

The following are not eligible for return:

• Gift cards
• Personalized products
• Final sale items
• Items showing signs of use or damage caused by misuse

REFUNDS

Once your return is received and inspected, we will notify you regarding approval.

Approved refunds will be issued to the original payment method within 10 business days.

EXCHANGES

If you would like a replacement item, please contact customer support.

EUROPEAN UNION 14-DAY RIGHT OF WITHDRAWAL

Customers located within the European Union have the right to cancel or return eligible orders within 14 days of receipt without providing a reason, subject to applicable consumer protection laws.

CONTACT INFORMATION

Trade Name: Flaxon LLC

Business Address:
1001 S Main St, Suite 500
Kalispell, MT 59901
United States

Contact Email:
support.flaxon@gmail.com